State Farm® Insurance Agent Teri DiGrande

"I should have canceled my policy when the tow truck repeatedly lied to me, saying they were five minutes away, when in fact they arrived 3 hours later. But I gave them another shot. I should have canceled my policy when they quoted me insurance for my business, and then when I went to pay for the policy they turned around and said we made a mistake, we're not going to offer you insurance. I should have canceled my policy when I had a claim from a poorly installed manhole cover in Randolph, with a police report, the contact info for the town manager, and a clear narrative that indicated that the town accepted responsibility. They did not subrogate and treated it as my claim. I should have canceled my policy when they aggressively called to offer a big brother-style monitor in my car... and their staff argued with me about it, rather than just taking my "no" as a no. But I didn't... because Terri seems nice on the phone and has an explanation for everything. And then they freaking canceled us. I gave them about a million breaks, forgiving junk service, and certainly paid way more in premiums than claims... and the claims were the fault of others, so they should have pursued those. And the thank you is a big fat non-renewal, and oh! an email that they'll help us find another policy. No way, fool me multiple times, shame on me. Fact is, that as an agent, this office is pretty useless. Editing to add a response to the company: First, it's a violation of our privacy to publicly reveal the number of incidents we've had. The two accident claims were not our fault; in one case, your company determined that after your investigation, in the other, the township admitted fault but you did not pursue them. The three other events were very minor traffic violations. It's your right to cancel us, for even zero events, so this isn't really the point. But I'm also pretty sure that we were customers for 7 years and I referred my elderly parents too. Ultimately, your responses are a lot of smooth-talking answers and "it's out of our hands" excuses. Fact is, you are the face of the insurance company and the "pay to" on our checks. The failures ARE your responsibility, and most certainly we were a years-long customer, who forgave a lot of offenses on your part, and you ditched us. And let's be real: the "help" you offered to find other options are just connections that probably bring you a referral fee or reciprocity from the agents you refer to. That help isn't so much in our interest as it is another business opportunity for you."

"Great experience working with Jennifer. Patience and understanding. Very responsive and supportive. Highly recommended."

"Heba is such a nice person. Very patient and helpful. She all ways finds a solution for me whenever i need some help"

"Teri DeGrande is very knowledgeable regarding all insurance products, a true professional. I would highly recommend Teri to anyone that desires to have a positive and professional experience"

"VERY very nice and helpful"

"State Farm saved me thousands on insurance that no broker could. Highly recommend this office. John and Teri are great!"

"whenever I need help.....I get 5 star help....thanks,heba.....for your 5 star assistance"

"I had an outstanding experience with the State Farm office in Morris Plains. The team is professional, knowledgeable, and truly committed to helping customers find the right coverage. They walked me through all my options clearly, answered every question with patience, and made the entire process smooth and stress-free. What stood out most was their level of communication and customer care — they treated me like a person, not just a policy number. I also appreciated how quickly they followed up and made sure everything was set up correctly. If you’re looking for reliable insurance with a team that actually cares, I highly recommend the State Farm office in Morris Plains. Top-notch service from start to finish!"

"Teri and her team deliver service that goes over and above all expectations. There hasn't been a time where I have called in need of an answer or documentation that was answered and delivered immediately. They are top notch!"

"Lisa Saladino at Teri Digrande’s State Farm office is fantastic. In the past year plus, she’s helped us with everything from auto to home to life insurance, and every time the experience has been easy and straightforward. Lisa is always quick to respond, whether it's answering a quick question or helping us navigate a more complex coverage decision. On top of that, she’s genuinely friendly and such a pleasure to work with. It never feels transactional. She takes the time to make sure we're comfortable with our choices. If you’re looking for someone who makes the whole insurance process feel simple and has outstanding customer service, Lisa is the person you want."

"I can highly recommend this agency! What really stands out is their professionalism and responsiveness! They are easy to work with! 5/5 stars! Awesome agency!!!"

"Lisa has been amazing helping me with my business insurance. She is kind, attentive, detail-oriented, and transparent. I’m very appreciative to have her help and guidance. Highly recommend!"

"Teri is such a genuine and honest person, super close and connected both with her team and her clients. She pays attention to issues with detail and great caution. Her clients are more than just clients to her, she cares about every person that steps foot into her office and always puts in 110% effort to ensure her customers are satisfied. With Teri You are family, She’s the best!!"

"Lisa Saladino was amazingly helpful. I got my home owner’s insurance and my Mom’s renter’s binder quickly and exactly the right amount of coverage needed. Thank you!"

"Teri DiGrande and her team are exceptional! They make the insurance process easy to understand and genuinely care about their clients. Whether it’s home, auto, or life insurance, Teri takes the time to explain every detail and make sure you’re fully protected. Her professionalism, knowledge, and warmth set her agency apart. Highly recommend to anyone looking for an insurance agent who truly has your best interests at heart!"

"Teri and her staff from State Farm went above and beyond to service our insurance needs. She took the time to patiently and carefully explain all the details to us and she made us feel super comfortable with none of those high pressure, hard sell tactics like the other companies try to do. She saved us money and gave us better coverage. We are very happy with the level of service provided and highly recommend the Teri DiGrande State Farm Insurance Agency. Simone & Christine Gesualdo"

"Teri and her wonderful staff are always available to help me with all my insurance questions. I truly appreciate all they do for me and my family."

"Teri and her team do great work and really care about their clients!"

"I love Teri and her team! They insure my home and my car at a reasonable price. They are friendly and responsive. I’ve been using Teri for years and would never use any other insurance company. Highly recommend!"

"Take note, this is THE best agency around. The staff is exceptional and always willing to go the extra mile to ensure you are not only getting the best coverage, but at the best rate too. Stop reading this and go make an appointment already!"

"Thank you Lisa Saladino. She was very helpful in getting my policy arranged."

"Pamela was very responsive and helpful in transferring insurance when we purchased a new car."

"I have had a wonderful experience with Teri DeGrande's team at the State Farm office in Morris Plains. Heba has been a huge help in getting my online account setup. Thank you!!"

"Christine was a pleasure to work with and helped make our first home insurance/purchase as smooth as possible!"

"Teri is a superstar! She treats me like family and ensured that I had the right life insurance policy for me. I even had the pleasure of being able to earn her business in my line of work. Loyal, responsive and caring."